To cancel your order, you can simply send us a message through the button in the lower right corner. After we’ve received and processed your email, we will send you a return form. Fill this in and sign it and send it back to us together with the order. After a successful cancellation of your order, we will send you a confirmation email and the amount due will be refunded to you through our financial administration. Do keep in mind that in accordance with the General Business Terms and Conditions, this may take up to 14 days.
If the order is already on its way at the moment we receive your message and you wish to cancel it nonetheless, you can still refuse the order at the door.
If you’ve still received your order even though you’ve cancelled it then you can simply send us a message through the button in the lower right corner.
After we’ve received and processed your email we will send you a return form and a return label.
Please pack the products in such a way that they don’t get damaged during the return shipment. Preferably, if still available, in the undamaged and original packaging. Put the return form inside the package and paste the return label on the package in such a way that the original shipment label is no longer visible. Subsequently you bring the package safely packed to the shipment location.