Returning your product is as easy as 1 2 3

Returning your order is possible up to 100 days after your purchase with us!

Conditions do apply for returning your order. You can read more about it here.

Once we have received your order return you will receive a credit invoice within a few days, after which we will refund the purchase price for the returned products as quickly as possible.

How to return your products from a EU country

Want to return your product from Ireland or another country within the EU? Then you can easily request a return label via our website. You will have to pay the return costs.

Wrong product or damaged product received

Have you received the wrong product or a damaged product? That is of course not the intention! We are happy to help you find a solution! Please contact our customer service first at [email protected]. If possible, send us a picture of the product you received or the damage, so we can help you as soon as possible!

How to return your products from outside the EU

Returning your order is not free of charge. You must return the products at your own expense. Unfortunately, for returns from ourside the EU you can not create a returnlabel via a website. This is due to the fact that certain information is required for returning your package from outside the EU to the Netherlands.

If you want to return your parcel, you will have to do so via your own carrier, or via a post office.
You will have to return your parcel with the inco term. DDP (delivery duties paid). If you do not do this, we will not be able to accept your return at our warehouse.

It is also important to put a note with your order number, invoice or packing slip in the box. Without this we cannot match your order and there is a chance that we cannot process your order quickly.

When returning products, you can send them back to the following address:

Packlinq
Gansoord 1
2165BA Lisserbroek
The Netherlands

Questions or need more information

Do you have questions about returning your order? Or would you like more information? No problem, feel free to contact us via [email protected] or call us on +31 252 830 000